FieldMate

Data Deletion

Effective date:

You can request deletion of personal data held by FieldMate, operated by Clearmind Fz-Llc, United Arab Emirates. This applies to portal account holders and to WhatsApp or Telegram contacts who only communicate through the bridge. A portal account is not required to submit a request.

1. Send your request

  1. Email [email protected] with the subject FieldMate data deletion request.
  2. Identify the relevant connection: your FieldMate account email, or the WhatsApp number used with FieldMate (including country code), or your Telegram account identifier/username. Provide only the identifier needed to locate your data; you do not need to provide all of these.
  3. Tell us whether you want your entire FieldMate account deleted, a messaging connection removed, or particular personal data deleted. You may briefly describe the relevant device or conversation if needed, without sending its full contents.
  4. If we ask you to confirm control of the account or messaging identity, follow the verification instructions in our reply.

Do not send passwords, one-time codes, API keys, invitation tokens, or full message history. We will not ask for your password. Do not send identity documents unless we have explained why a less intrusive verification method is insufficient.

2. How requests are handled

Requests are reviewed manually by our support team. We confirm the scope and, where necessary, your identity; delete or anonymize the relevant data in FieldMate's active systems unless a lawful exception applies; and reply with the outcome or an explanation of any information that must be retained. We respond within the time required by applicable law. This page does not provide an instant automated deletion callback.

Account deletion can remove access to the portal, device/contact connections and stored conversation history. Pending delivery may be cancelled. Deleted data may not be recoverable, so request an export first if you need one. A request concerning your own personal data does not automatically authorize deletion of another person's account.

3. Retention limits and third-party copies

Limited records may be retained where necessary and lawful for legal obligations, security, fraud prevention or resolving claims. We explain relevant exceptions when responding. Deletion from active systems does not immediately overwrite all backups; backup copies are handled separately and access to them is restricted.

FieldMate cannot erase copies already received by another person or independently held by Meta/WhatsApp, Telegram, satellite providers or other services. Contact those parties or use their deletion controls for data under their control. Removing a chat in WhatsApp or Telegram does not by itself remove FieldMate's stored records.

4. Disconnecting is not deletion

Sending STOP in the FieldMate WhatsApp chat disables the connection but does not delete stored data. Unlinking an account, revoking an invitation, or archiving a satellite device is also not a data-deletion request. To request erasure, use the email process above.

5. Questions or status requests

Reply in your existing support email thread to ask about progress or clarify your request. Our Privacy Policy describes the data we process and your other rights. Contact: [email protected].